Cuddle Crew Pet Care Service Agreement

MASTER SERVICE AGREEMENT

THIS MASTER SERVICE AGREEMENT (the "Agreement") is entered into and becomes effective on the date the Client electronically accepts this Agreement through Precise Petcare.

CLIENT
{{full_name}}
(the "Client")

CONTRACTOR
Cuddle Crew Pet Care LLC
2108 N St Ste N
Sacramento, CA 95811
(the "Contractor")

BACKGROUND

A. The Client is of the opinion that the Contractor has the necessary qualifications, experience and abilities to provide services to the Client.

B. The Contractor is agreeable to providing such services to the Client on the terms and conditions set out in this Agreement.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Contractor (individually the "Party" and collectively the "Parties" to this Agreement) agree as follows:

SERVICES PROVIDED

1. The Client hereby agrees to engage the Contractor to provide the Client with the following services (the "Services"):

The Contractor will provide professional in-home pet care services, which may include pet sitting, drop-in visits, dog walking, overnight care, feeding, fresh water, potty breaks, litter box or enclosure care, routine agreed medication administration, companionship, enrichment, basic pet-related cleanup, agreed home-security checks, and related pet-care tasks as specified in the Client's confirmed booking and current care instructions. The exact Services, pets, service dates, visit durations, care schedule, pricing, and approved tasks will be determined through the booking process and the Client's current approved Precise Petcare records. Services outside the Contractor's training, insurance coverage, safety limits, legal scope, or agreed service scope may be modified, declined, or referred out.

2. The Services may include additional tasks expressly agreed to by the Parties through the Contractor's approved booking or client-portal workflow. The Contractor is not obligated to perform tasks that are unsafe, outside the agreed scope, outside training or insurance coverage, or not reasonably achievable within the booked service duration.

TERM OF AGREEMENT

3. The term of this Agreement (the "Term") will begin on the date of this Agreement and will remain in full force and effect indefinitely until terminated as provided in this Agreement.

4. In the event that either Party wishes to terminate this Agreement, that Party will be required to provide 7 days' written notice to the other Party.

5. If either Party materially breaches this Agreement, the non-breaching Party may terminate the Agreement immediately, subject to any duties that reasonably remain necessary to protect animal welfare, Client property, or a safe transfer of responsibility. Any damages, indemnification, or other remedies arising from the breach will be governed by applicable law and the other provisions of this Agreement.

6. This Agreement may be terminated at any time by mutual agreement of the Parties.

7. Except for obligations that expressly survive termination-including payment obligations, confidentiality, record retention, reimbursement obligations, dispute-related obligations, and any duties reasonably necessary to complete a safe handoff during an active booking-the Contractor's future service obligations will end upon termination of this Agreement.

PERFORMANCE

8. The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect.

CURRENCY

9. Except as otherwise provided in this Agreement, all monetary amounts referred to in this Agreement are in USD (US Dollars).

COMPENSATION

10. The Contractor will charge the Client for the Services as follows (the "Compensation"):

The Client will pay Cuddle Crew Pet Care LLC according to the specific services booked and the rates in effect at the time the booking is confirmed. Charges may include the applicable base service rate, additional-pet charges, travel fees, holiday surcharges, short-notice fees, and other Client-approved charges. The total price for each booking will be confirmed before the booking is accepted. Confirmed booking prices remain in effect unless the Client changes the scope.

11. Payment will be due according to the payment terms stated in the Contractor's then-current Pricing, Fees & Surcharge Policy and the applicable confirmed booking, quote, or invoice. Unless otherwise disclosed and agreed, payment is ordinarily due seventy-two (72) hours before the first scheduled Service. Any required reservation payment, deposit, or different booking-specific payment deadline will be disclosed to the Client before or at the time of confirmation through the Contractor's approved booking, invoicing, or client-portal workflow. Required payment must be received by the applicable deadline unless the Contractor expressly approves another arrangement.

REIMBURSEMENT OF EXPENSES

12. The Contractor will be reimbursed from time to time for reasonable and necessary expenses incurred by the Contractor in connection with providing the Services. The Contractor will only be reimbursed for expenses submitted according to the following guidelines:

The Client will reimburse the Contractor for reasonable and necessary out-of-pocket expenses incurred specifically in connection with the Client's pets, home, or booking where such expenses have been authorized in advance by the Client or are reasonably necessary during an emergency. Such expenses may include approved replacement pet supplies, parking, tolls, veterinary-related costs, or other Client-specific purchases. Except in an emergency, the Contractor will make reasonable efforts to obtain the Client's approval before incurring an expense. Emergency expenditures will remain subject to the Client's separate Emergency Veterinary Authorization and any spending limits stated therein. Ordinary business overhead, routine travel within the applicable service area, and expenses resulting solely from an error of the Contractor will not be reimbursable.

CONFIDENTIALITY

13. Confidential information (the "Confidential Information") refers to any non-public data or information relating to the Client, the Client's household, property, travel plans, access credentials, alarm or security systems, cameras, household occupants, emergency contacts, pets, veterinary information, medications, care instructions, communications, and other information which would reasonably be considered private or confidential and where the release of that Confidential Information could reasonably be expected to cause harm, compromise security, or invade the privacy of the Client or another person.

14. The Contractor agrees that the Contractor will not disclose, divulge, reveal, report or use, for any purpose unrelated to the Services, any Confidential Information obtained under this Agreement except as authorized by the Client, as reasonably necessary to provide the Services, to protect a person or animal in an emergency, to communicate with an authorized veterinarian or emergency contact, to obtain insurance or legal assistance, or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of this Agreement.

15. Confidential Information will not include information that:

a. is or becomes publicly available through no breach of this Agreement by the Contractor;

b. was lawfully known to the Contractor without an obligation of confidentiality;

c. is lawfully received from a third party without an obligation of confidentiality; or

d. is independently developed by the Contractor without use of the Client's Confidential Information.

OWNERSHIP OF INTELLECTUAL PROPERTY

16. All pre-existing or independently developed intellectual property and related material of the Contractor, including business materials, templates, forms, policies, procedures, processes, branding, website content, and other proprietary materials (the "Contractor Materials"), will remain the exclusive property of the Contractor.

17. Title, copyright, intellectual property rights and distribution rights in the Contractor Materials will remain exclusively with the Contractor. The Client will retain ownership of materials, photographs, information, care instructions, and other content provided by the Client. Nothing in this Agreement will transfer ownership of the Client's personal information or pet-care information to the Contractor. Any public use of pet photographs, videos, testimonials, or identifying information will be governed by the Client's separate Media, Photo & Testimonial Consent.

RETURN OF PROPERTY

18. Upon the expiration or termination of this Agreement, the Contractor will return to the Client or securely dispose of, as appropriate, any property belonging to the Client, including physical keys where required by the applicable access arrangement. Notwithstanding the foregoing, the Contractor may retain copies of documentation, records, or other information reasonably necessary for accounting, insurance, incident documentation, payment disputes, safety, legal compliance, or other legitimate business record-retention purposes, subject to the confidentiality obligations contained in this Agreement.

CAPACITY/INDEPENDENT CONTRACTOR

19. In providing the Services under this Agreement it is expressly agreed that the Contractor is acting as an independent contractor and independent business and not as an employee of the Client. The Contractor and the Client acknowledge that this Agreement does not create an employment relationship, partnership, joint venture, or agency relationship between them, and is exclusively a contract for service. The Client will not be responsible for payroll taxes, employee benefits, workers' compensation contributions, unemployment compensation, insurance premiums, pension contributions, or other employee obligations relating to the Contractor. The Contractor will remain responsible for its own business taxes, insurance, licensing, reporting obligations, and business operations.

RIGHT OF SUBSTITUTION

20. Except as otherwise provided in this Agreement, the Contractor will not engage a third-party substitute or backup provider to perform some or all of the obligations of the Contractor under this Agreement except in accordance with the Contractor's approved continuity procedures and any applicable authorization of the Client. Any substitute or backup provider engaged by the Contractor will be appropriately vetted and used in accordance with applicable insurance, service, privacy, safety, and access requirements.

20. Except as otherwise provided in this Agreement, the Contractor will not engage a third-party substitute or backup provider to perform some or all of the obligations of the Contractor under this Agreement except in accordance with the Contractor's approved continuity procedures and any applicable authorization of the Client. Any substitute or backup provider engaged by the Contractor will be appropriately vetted and used in accordance with applicable insurance, service, privacy, safety, and access requirements.

21. In the event that another caregiver or third-party provider will provide care to the Client's pets or access the Client's property during the Term:

a. the Client will disclose the third party and the responsibilities assigned to that third party where the arrangement may reasonably affect the Services, access, medication administration, safety, or emergency responsibilities; and

b. the Contractor will not be responsible for the acts, omissions, changes, or failures of an independent third party which are outside the reasonable control of the Contractor.

AUTONOMY

22. Except as otherwise provided in this Agreement, the Contractor will have reasonable control over the methods, sequence, route, and decision making in relation to provision of the Services in accordance with this Agreement. Such control will remain subject to the confirmed booking, agreed service windows, approved care instructions, specifically accepted medication timing, safety requirements, and other agreed time-sensitive care. The Contractor will remain responsive to the reasonable needs and concerns of the Client.

EQUIPMENT

23. Except as otherwise provided in this Agreement, the Contractor will provide at the Contractor's own expense the ordinary business equipment and supplies customarily used by the Contractor in providing the Services. The Client will provide sufficient pet-specific food, medications, litter, approved walking equipment, enclosure supplies, and other specialized items necessary to provide the agreed care. In the event that essential Client-provided supplies are unavailable or depleted during a booking, any replacement purchase will be governed by the reimbursement provisions of this Agreement.

NO EXCLUSIVITY

24.The Parties acknowledge that this Agreement is non-exclusive and that either Party will be free, during and after the Term, to engage or contract with third parties for the provision of services similar to the Services.

NOTICE

25. All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered using the contact information maintained by the Parties. Notices to the Client may be delivered using the Client's then-current mailing address, email address, telephone number, or other contact information maintained in the Client's Precise Petcare account. Notices to the Contractor may be delivered to:

Cuddle Crew Pet Care LLC

2108 N St Ste N

Sacramento, CA 95811

lauren@cuddlecrewpetcare.com

Routine booking communications, care instructions, confirmations, and operational updates may be provided through Precise Petcare, email, or another communication method designated by the Contractor. Formal notice under this Agreement will be deemed to be properly delivered:

(a) immediately upon being served personally;

(b) upon documented delivery through an approved electronic communication method;

(c) two days after being deposited with the postal service if served by registered or certified mail; or

(d) the following business day after being deposited with a nationally recognized overnight courier.

INDEMNIFICATION

26. To the extent permitted by applicable law, each Party will remain responsible for claims, losses, damages, liabilities, and expenses to the extent resulting from that Party's own negligent, wrongful, or unlawful acts or omissions in connection with this Agreement. Nothing in this Agreement will require either Party to indemnify the other Party for the other Party's own negligence, willful misconduct, or violation of applicable law, or will operate to waive any right or liability that cannot lawfully be waived.

ADDITIONAL CLAUSES

27. Booking-Specific Terms

The exact pets, Services, service dates, visit durations, care schedule, approved tasks, pricing, applicable modifiers, reservation-payment requirements, and payment deadlines for each booking will be established through the confirmed booking and the Client's current approved Precise Petcare records. Such confirmed booking and approved operational records will supplement this Agreement without requiring the Parties to execute a new Service Agreement for each booking.

28. Cancellation and Booking Changes

Cancellation, refund, holiday, short-notice, early-return, trip-extension, and other booking-change rules will be governed by the Contractor's then-current Cancellation, Booking Change & Refund Policy accepted by the Client and incorporated into this Agreement.

29. Safety, Scope, Weather, and Service Modification

The Contractor may modify, discontinue, or decline any task or Service that cannot reasonably be performed safely or that falls outside the Contractor's training, insurance coverage, legal scope, or agreed service scope. Payment for the Services will not require the Contractor to perform unsafe handling, forceful restraint, unauthorized medical procedures, transportation outside applicable coverage, or Services outside the approved scope. Outdoor activities may be modified where weather, air quality, surface temperature, wildfire conditions, storms, or other safety conditions make the planned activity unsafe.

30. Client Disclosure, Access, and Third Parties

The Client will provide complete and accurate information regarding all pets, medications, behavior, bite or escape history, access instructions, household occupants, expected visitors, and other information reasonably necessary for the safe provision of the Services. The Client will provide safe and reliable access to the service location and will disclose relevant locks, keys, codes, gates, alarm systems, cameras or audio devices, concierge or leasing-office restrictions, and third-party caregivers or visitors. In the event that conditions at the service location reasonably appear unsafe, the Contractor may decline entry or leave the property and contact the Client.

31. Emergency Veterinary Care

Veterinary and emergency-care authority will be governed by the Client's separate signed Emergency Veterinary Authorization and Care Release. Nothing in this Agreement will authorize the Contractor to exceed the authority or spending limits established in that document. Any Confidential Information disclosed or used in connection with an emergency will remain subject to the confidentiality provisions of this Agreement.

32. Termination for Cause and Effect of Termination

Notwithstanding any other termination provision contained in this Agreement, the Contractor may suspend or terminate the Services immediately where reasonably necessary due to safety concerns, animal-welfare concerns, nonpayment, unsafe or inaccessible premises, abusive or threatening conduct, material misrepresentation or nondisclosure, or requests outside the Contractor's legal, insurance, training, or service scope. During an active booking, the Contractor will make reasonable efforts to contact the Client or emergency contact and support a safe transfer of responsibility where circumstances permit. Termination of this Agreement will not automatically cancel, waive, or refund previously confirmed Services, which will remain subject to the applicable Cancellation, Booking Change & Refund Policy unless otherwise agreed in writing.

MODIFICATION OF AGREEMENT

33. Any material amendment or modification of the legal terms of this Agreement will only be binding if evidenced in writing and agreed to by each Party or an authorized representative of each Party, including through an approved electronic agreement workflow. Notwithstanding the foregoing, booking-specific Services, service dates, care instructions, pricing, pet profiles, access details, and other operational information may be established or modified through the Contractor's approved booking or client-portal workflow without requiring a formal amendment to this Agreement, provided that such modification does not alter the legal terms of this Agreement.

TIME OF THE ESSENCE

34. Time will be of the essence only with respect to an obligation under this Agreement where a specific date or time has been expressly agreed to by the Parties. Notwithstanding the foregoing, routine daytime Services are performed within the agreed service windows and do not create an obligation for the Contractor to arrive at an exact minute unless an exact-time requirement has been specifically accepted by the Contractor.

ASSIGNMENT

35. The Contractor will not voluntarily, or by operation of law, assign or otherwise transfer the entirety of its rights or obligations under this Agreement without any notice or consent of the Client required by applicable law or this Agreement. Notwithstanding the foregoing, the limited use of an authorized substitute or backup provider in accordance with the RIGHT OF SUBSTITUTION provisions of this Agreement will not, by itself, constitute an assignment of this Agreement.

ENTIRE AGREEMENT

36. It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement or in any Client-facing policy, authorization, addendum, or other document expressly incorporated into this Agreement and accepted by the Client.

Incorporated documents may include, as applicable, the Cancellation, Booking Change & Refund Policy; Pricing, Fees & Surcharge Policy; Emergency Veterinary Authorization and Care Release; Medication Administration Consent and Instructions; Access, Key & Home Security Agreement; Shared Care / Third-Party Care Agreement; Overnight Care Addendum and Home Requirements; Pet Behavior & Handling Disclosure / Safety Agreement; Media, Photo & Testimonial Consent; and any other Client-facing addendum expressly incorporated into this Agreement.

The Client's current approved Precise Petcare records will govern booking-specific operational information, including pets, Services, service dates, care instructions, schedules, access details, and approved tasks. Such operational information will supplement, but will not modify or override, the legal terms of this Agreement or any incorporated signed policy, authorization, or addendum.

ENUREMENT

37. This Agreement will enure to the benefit of and be binding on the Parties and their respective heirs, executors, administrators and permitted successors and assigns.

TITLES/HEADINGS

38. Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.

GENDER

39. Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.

GOVERNING LAW

40. This Agreement will be governed by and construed in accordance with the laws of the State of California.

SEVERABILITY

41. In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.

WAIVER

42. The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.

LIMITATION OF LIABILITY

43. Nothing in this Agreement will exclude or limit any liability that cannot lawfully be excluded or limited under applicable law. Except as otherwise expressly provided in this Agreement, the rights, obligations, and liability of each Party arising out of or relating to the Services will be determined in accordance with applicable law and the facts and circumstances giving rise to the claim.

DISPUTE RESOLUTION

44. In the event of a dispute arising out of or relating to this Agreement, the Parties will make reasonable good-faith efforts to resolve the dispute through direct communication before commencing formal proceedings, where circumstances reasonably permit. If the dispute cannot be resolved informally, either Party may pursue any remedy available to that Party in a court or other forum of competent jurisdiction in accordance with applicable law. Nothing in this section will prevent either Party from seeking urgent or emergency relief where reasonably necessary.

ELECTRONIC ACCEPTANCE

45.This Agreement and any Client-facing policy, authorization, or addendum incorporated into or presented through the Contractor's approved client-portal workflow may be accepted electronically. By selecting "Agree & Submit" or otherwise affirmatively accepting this Agreement through Precise Petcare, the Client acknowledges that the Client has reviewed, understands, and agrees to be bound by this Agreement and any incorporated policies or documents presented for acceptance. To the extent permitted by applicable law, the electronic record of such acceptance will constitute evidence of the Client's agreement to the applicable terms.

ACKNOWLEDGMENT

By clicking "Agree & Submit," the Client confirms that the Client has reviewed and accepts this Agreement and the incorporated policies applicable to the Client's services.

Cancellation, Booking Change & Refund Policy

CANCELLATION, BOOKING CHANGE & REFUND POLICY

THIS CANCELLATION, BOOKING CHANGE & REFUND POLICY (the "Policy") is entered into and becomes effective on the date the Client electronically accepts this Policy through Precise Petcare.

CLIENT
{{full_name}}
(the "Client")

CONTRACTOR
Cuddle Crew Pet Care LLC
2108 N St Ste N
Sacramento, CA 95811
(the "Contractor")

BACKGROUND

A. The Client and the Contractor are parties to a Master Service Agreement governing pet-care services provided by the Contractor.

B. The Parties wish to establish fair and reasonable terms applicable to cancellations, booking changes, reservation payments, refunds, credits, and related matters, while recognizing that emergencies and other unexpected circumstances may occur.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Policy, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Contractor (individually the "Party" and collectively the "Parties" to this Policy) agree as follows:

CURRENCY

1. Except as otherwise provided in this Policy, all monetary amounts referred to in this Policy are in USD (US Dollars).

NOTICE

2. All notices, requests, demands or other communications required or permitted by the terms of this Policy will be given in writing and delivered using the contact information maintained by the Parties. Notices to the Client may be delivered using the Client's then-current mailing address, email address, telephone number, or other contact information maintained in the Client's Precise Petcare account. Notices to the Contractor may be delivered to:

Cuddle Crew Pet Care LLC
2108 N St Ste N
Sacramento, CA 95811
lauren@cuddlecrewpetcare.com

Routine booking communications, cancellation requests, booking-change requests, care instructions, confirmations, and operational updates may be provided through Precise Petcare, email, telephone, or another communication method designated by the Contractor. A cancellation or booking-change request will be considered received when the Contractor receives the Client's written request.

DAYTIME SERVICE CANCELLATIONS

3. If the Client cancels a scheduled daytime Service:

a. twenty-four (24) hours or more before the scheduled Service, the Client will not be charged a cancellation fee and any amount already paid for the cancelled Service will be refunded or credited;

b. less than twenty-four (24) hours before the scheduled Service, the Client may be charged fifty percent (50%) of the applicable Service price; and

c. after the Contractor has departed for or arrived at the service location, or where performance of the Service has otherwise begun, the Client may be charged one hundred percent (100%) of the applicable Service price.

Any cancellation charge under this section remains subject to the Compassionate Exceptions provisions of this Policy.

SHORT OVERNIGHT AND VACATION-CARE CANCELLATIONS

4. For an Overnight Service or other multi-day vacation-care booking consisting of fewer than seven (7) consecutive nights:

a. seventy-two (72) hours or more before the first scheduled Service, any amount already paid for the cancelled booking will be fully refundable or credited;

b. less than seventy-two (72) hours but at least twenty-four (24) hours before the first scheduled Service, the Client may be charged fifty percent (50%) of the applicable booking price; and

c. less than twenty-four (24) hours before the first scheduled Service, the Client may be charged one hundred percent (100%) of the applicable booking price.

Any cancellation charge under this section remains subject to the Compassionate Exceptions provisions of this Policy.

EXTENDED BOOKINGS

5. A booking consisting of seven (7) or more consecutive nights will be considered an "Extended Booking." Because an Extended Booking requires the Contractor to reserve a substantial portion of available service capacity and may result in other booking requests being declined, the following cancellation terms will apply:

a. seven (7) days or more before the first scheduled Service, any amount already paid for the cancelled booking will be fully refundable or credited;

b. less than seven (7) days but at least seventy-two (72) hours before the first scheduled Service, the Client may be charged fifty percent (50%) of the applicable booking price; and

c. less than seventy-two (72) hours before the first scheduled Service, the Client may be charged one hundred percent (100%) of the applicable booking price.

Any cancellation charge under this section remains subject to the Compassionate Exceptions provisions of this Policy.

For unusually long, high-value, or capacity-intensive bookings, the Contractor may establish different booking-specific reservation-payment or cancellation terms, provided that such terms are disclosed to and accepted by the Client before the booking is confirmed.

HOLIDAY AND PEAK-DATE CANCELLATIONS

6. Holiday and designated peak-date bookings may be subject to longer cancellation periods because the Contractor's availability during those periods is limited and cancelled capacity may be difficult to replace.

a. For a holiday or designated peak-date daytime Service:

i. if cancelled seven (7) days or more before the scheduled Service, the Client will receive a full refund or credit;

ii. if cancelled less than seven (7) days but at least seventy-two (72) hours before the scheduled Service, the Client may be charged fifty percent (50%) of the applicable Service price;

iii. if cancelled less than seventy-two (72) hours before the scheduled Service, the Client may be charged one hundred percent (100%) of the applicable Service price.

b. For a holiday or designated peak-date Overnight Service:

i. if cancelled fourteen (14) days or more before the first scheduled Overnight Service, the Client will receive a full refund or credit;

ii. if cancelled less than fourteen (14) days but at least seven (7) days before the first scheduled Overnight Service, the Client may be charged fifty percent (50%) of the applicable booking price;

iii. if cancelled less than seven (7) days before the first scheduled Overnight Service, the Client may be charged one hundred percent (100%) of the applicable booking price.

c. The Contractor will identify applicable holiday or peak-date treatment before the affected booking is confirmed.

Any cancellation charge under this section remains subject to the Compassionate Exceptions provisions of this Policy.

RESERVATION PAYMENTS

7. The Contractor may require a reservation payment to hold dates for Overnight Services, vacation-care bookings, Extended Bookings, holiday bookings, or other Services that require substantial calendar capacity to be reserved.

The amount of any required reservation payment will be stated in the applicable booking, quote, invoice, or Pricing, Fees & Surcharge Policy. Any reservation payment will be applied toward the total booking balance, and the remaining balance will be due according to the payment deadline stated in the applicable booking or invoice.

A reservation payment is not automatically non-refundable. Any amount retained following cancellation will be determined in accordance with the cancellation terms applicable to the booking.

Payment deadlines are separate from cancellation deadlines, and failure to make payment by a particular deadline does not by itself eliminate any cancellation charge or other amount due under this Policy.

Payment of a reservation payment reserves the Contractor's availability for the confirmed Services and may result in the Contractor declining other booking requests for the same dates or times.

BOOKING CHANGES

8. A request to remove, shorten, move, or otherwise modify a confirmed Service will be treated according to the cancellation terms applicable to the affected Service unless the Contractor approves an alternative arrangement.

Schedule changes are subject to availability. The Contractor is not obligated to move or reschedule a confirmed Service where doing so would interfere with another Client's reservation, exceed available capacity, or otherwise create an unreasonable scheduling or operational burden.

If the Contractor is able to accommodate a requested change without material loss or disruption, the Contractor may waive or reduce an otherwise applicable cancellation charge at the Contractor's discretion.

EARLY RETURN

9. If the Client returns earlier than originally scheduled and no longer requires one or more confirmed Services, each remaining Service that is no longer required will be treated as cancelled when the Contractor receives notice of the Client's early return. The cancellation terms applicable to each affected Service will apply.

TRIP EXTENSIONS AND ADDITIONAL SERVICES

10. If the Client requests additional Services because a trip or absence is extended, the additional Services will be subject to availability and charged at the Contractor's applicable rates.

Any applicable short-notice, same-day, holiday, travel, or other fee will be governed by the Contractor's Pricing, Fees & Surcharge Policy. The Contractor may reduce or waive an otherwise applicable short-notice fee in appropriate emergency or unforeseen circumstances at the Contractor's discretion.

DELAYED DEPARTURE OR OTHER TRAVEL CHANGES

11. If the Client's departure is delayed or the Client's travel plans otherwise change, confirmed Services will remain reserved unless the Contractor approves a modification.

If the Client no longer requires one or more reserved Services, the applicable cancellation terms will apply. The Contractor may move or modify a Service where availability permits but is not obligated to do so.

PET TEMPORARILY REMOVED OR UNAVAILABLE

12. If a pet is temporarily removed from the service location, accompanies the Client unexpectedly, is admitted to a veterinary facility, is being cared for by another person, or otherwise becomes unavailable for a confirmed Service, the reserved Service will remain subject to the applicable cancellation terms unless the Contractor approves another arrangement.

Where the change results from an emergency or other unforeseen circumstance, the Contractor may apply the Compassionate Exceptions provisions of this Policy.

COMPASSIONATE EXCEPTIONS

13. The Contractor recognizes that genuine emergencies and unforeseen circumstances may occur. Depending on the circumstances and the amount of notice provided, the Contractor may, at the Contractor's discretion, reduce or waive an otherwise applicable cancellation charge, issue a partial or full service credit, or provide another reasonable accommodation.

Circumstances that may be considered include sudden illness or injury, hospitalization, death or serious illness in the family, significant travel disruption, natural disaster, evacuation, veterinary emergency, or another comparable unforeseen circumstance.

Where a one hundred percent (100%) cancellation charge would otherwise apply, the Contractor may reduce the charge to fifty percent (50%) or waive the charge entirely. Where a fifty percent (50%) cancellation charge would otherwise apply, the Contractor may waive the charge or provide a service credit or other accommodation.

In determining whether an accommodation is appropriate, the Contractor may consider the reason for the cancellation, the amount of notice provided, the length and value of the reservation, costs already incurred, whether other booking requests were declined in order to reserve the Client's dates or times, whether the cancelled capacity can reasonably be filled, and the Client's prior booking and cancellation history.

A first-time or isolated cancellation may be treated more leniently where the circumstances reasonably justify doing so. However, repeated late cancellations, frequent booking changes, or a pattern of reserved Services going unused may result in the Contractor declining to waive otherwise applicable cancellation charges.

Any compassionate accommodation is discretionary, applies only to the specific circumstances for which it is granted, and will not amend this Policy or create an obligation to provide the same accommodation in the future.

REPEATED CANCELLATIONS AND FUTURE BOOKING CONDITIONS

14. If a Client develops a pattern of late cancellations, repeated booking changes, unused reserved Services, or other booking activity that materially affects the Contractor's ability to schedule and serve other Clients, the Contractor may establish reasonable conditions for future bookings.

Such conditions may include requiring advance payment, modifying permitted reservation-payment arrangements, limiting the amount of calendar capacity that may be reserved in advance, declining to hold tentative dates, limiting future booking availability, or declining future booking requests.

The Contractor may discontinue Services where continued booking activity creates an unreasonable financial, scheduling, operational, or capacity burden.

REBOOKING OF CANCELLED CAPACITY

15. If the Contractor is able to replace all or part of a cancelled reservation with another paying booking, the Contractor may, as a courtesy, reduce an otherwise applicable cancellation charge or issue a refund or service credit.

Any adjustment may take into account the amount of cancelled capacity actually replaced, the revenue recovered through the replacement booking, and any costs or losses associated with the original booking.

This provision does not guarantee that cancelled capacity will be rebooked or that an additional refund, credit, or reduction will be provided.

CANCELLATION BY THE CONTRACTOR

16. If the Contractor cancels a confirmed Service and neither the Contractor nor an approved substitute provider performs that Service, the Client will receive a full refund or credit for the unperformed Service.

Where an approved substitute provider or other continuity-of-care arrangement performs the confirmed Service in accordance with the Master Service Agreement, the Service will not be considered an unperformed cancellation solely because it was performed by an approved substitute provider.

Nothing in this section requires the Contractor to perform or arrange a Service where doing so would be unsafe, unlawful, outside the Contractor's approved scope of services, or otherwise prohibited by the Master Service Agreement.

REFUNDS AND CREDITS

17. Any refund approved under this Policy will ordinarily be returned to the original payment method where reasonably practicable. Processing times may vary depending on the applicable payment processor and the Client's financial institution.

Where a refund is due, any cancellation charge properly retained under this Policy may be deducted from the amount otherwise refundable to the Client.

If the Contractor issues a service credit, any applicable expiration date or other conditions will be disclosed when the credit is issued.

MODIFICATION OF POLICY

18. Any material amendment or modification of the legal terms of this Policy will only be binding if evidenced in writing and agreed to by each Party or an authorized representative of each Party, including through an approved electronic agreement workflow.

Notwithstanding the foregoing, booking-specific Services, service dates, schedules, care instructions, pricing, reservation-payment requirements, payment deadlines, and other operational information may be established or modified through the Contractor's approved booking, invoicing, or client-portal workflow without requiring a formal amendment to this Policy, provided that such modification does not alter the legal terms of this Policy.

ENTIRE POLICY

19. This Policy is incorporated into and forms part of the Client's Master Service Agreement with the Contractor. This Policy governs cancellations, booking changes, reservation payments, refunds, credits, and related matters addressed herein.

In the event of a conflict between this Policy and the Master Service Agreement, the Master Service Agreement will control unless this Policy expressly states otherwise.

The Client's current approved Precise Petcare records, quotes, invoices, and confirmed bookings may establish booking-specific operational information, including the applicable Services, service dates, schedules, pricing, reservation-payment requirements, payment deadlines, and other approved booking details. Such operational information will supplement this Policy but will not modify or override the legal terms of the Master Service Agreement or this Policy unless expressly agreed in writing.

TITLES/HEADINGS

20. Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Policy.

GOVERNING LAW

21. This Policy will be governed by and construed in accordance with the laws of the State of California.

SEVERABILITY

22. In the event that any of the provisions of this Policy are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Policy.

WAIVER

23. The waiver by either Party of a breach, default, delay, cancellation, or omission of any provision of this Policy by the other Party will not be construed as a waiver of any subsequent breach, default, delay, cancellation, or omission of the same or any other provision.

A compassionate exception, refund, credit, reduced cancellation charge, reservation-payment accommodation, payment accommodation, or other courtesy provided by the Contractor in a particular circumstance will not constitute a waiver or permanent modification of this Policy or create an obligation to provide the same accommodation in the future.

ELECTRONIC ACCEPTANCE

24. This Policy may be accepted electronically through the Contractor's approved client-portal workflow. By selecting "Agree & Submit" or otherwise affirmatively accepting this Policy through Precise Petcare, the Client acknowledges that the Client has reviewed, understands, and agrees to be bound by this Policy. To the extent permitted by applicable law, the electronic record of such acceptance will constitute evidence of the Client's agreement to the applicable terms.

ACKNOWLEDGMENT

By clicking "Agree & Submit," the Client confirms that the Client has reviewed and accepts this Cancellation, Booking Change & Refund Policy and understands that it is incorporated into the Client's Master Service Agreement with Cuddle Crew Pet Care LLC.

Pricing, Fees & Surcharge Policy

PRICING, FEES & SURCHARGE POLICY

THIS PRICING, FEES & SURCHARGE POLICY (the "Policy") is entered into and becomes effective on the date the Client electronically accepts this Policy through Precise Petcare.

CLIENT
{{full_name}}
(the "Client")

CONTRACTOR
Cuddle Crew Pet Care LLC
2108 N St Ste N
Sacramento, CA 95811
(the "Contractor")

BACKGROUND

A. The Client and the Contractor are parties to a Master Service Agreement governing pet-care services provided by the Contractor.

B. The Parties wish to establish the pricing, payment, fee, surcharge, reservation-payment, travel, and related financial terms applicable to Services provided by the Contractor.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Policy, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Contractor (individually the "Party" and collectively the "Parties" to this Policy) agree as follows:

CURRENCY

1. Except as otherwise provided in this Policy, all monetary amounts referred to in this Policy are in USD (US Dollars).

NOTICE

2. All notices, requests, demands or other communications required or permitted by the terms of this Policy will be given in writing and delivered using the contact information maintained by the Parties. Notices to the Client may be delivered using the Client's then-current mailing address, email address, telephone number, or other contact information maintained in the Client's Precise Petcare account. Notices to the Contractor may be delivered to:

Cuddle Crew Pet Care LLC
2108 N St Ste N
Sacramento, CA 95811
lauren@cuddlecrewpetcare.com

Routine booking communications, cancellation requests, booking-change requests, care instructions, confirmations, and operational updates may be provided through Precise Petcare, email, telephone, or another communication method designated by the Contractor. A cancellation or booking-change request will be considered received when the Contractor receives the Client's written request.

SERVICE PRICING

3. The Contractor's standard launch rates are as follows:

a. 30-Minute Drop-In Visit:

i. Dog: $30.00;

ii. Cat: $28.00; and

iii. Small Animal: $28.00.

b. 60-Minute Drop-In Visit:

i. Dog: $48.00;

ii. Cat: $45.00; and

iii. Small Animal: $45.00.

c. 90-Minute Extended Care:

i. Dog: $66.00;

ii. Cat: $62.00; and

iii. Small Animal: $62.00.

d. Dog Walks:

i. 30-Minute Dog Walk: $32.00;

ii. 60-Minute Dog Walk: $50.00; and

iii. 90-Minute Adventure Walk: $68.00.

e. Overnight Care:

i. Dog household: $85.00 per Overnight Service;

ii. Cat-only household: $80.00 per Overnight Service; and

iii. Small-animal-only households: subject to individual review and quoted before confirmation.

f. A standard Overnight Service generally covers approximately 6:00 PM through 8:00 AM and does not constitute twenty-four-hour or continuous care.

g. A standard midday add-on during an Overnight Service consists of one separate thirty-minute (30-minute) daytime care visit and is priced as follows:

i. Dog: $25.00;

ii. Cat: $23.00; and

iii. Small Animal: $23.00 where appropriate and within the Contractor's service scope.

h. A longer midday visit during Overnight Care will use the applicable standard 60-Minute or 90-Minute daytime rate. A midday dog walk will use the applicable Dog Walk rate.

ADDITIONAL PET PRICING

4. Where the complete care routine for all pets can safely and reasonably be completed within the booked Service duration, the following additional-pet charges will apply:

a. each additional dog: $10.00 per applicable visit, walk, or Overnight Service;

b. each additional cat: $5.00 per applicable visit or Overnight Service; and

c. each additional small animal: $5.00 per applicable visit or Overnight Service where appropriate.

Additional-pet pricing does not guarantee that an unlimited number of pets or care tasks can be accommodated within a particular Service duration. If the complete care routine cannot reasonably be completed within the booked time, the Contractor may require a longer Service, additional visit, or individualized quote.

Aquariums, colonies, flocks, communal enclosures, and other grouped-animal arrangements may be priced according to the actual husbandry workload rather than by mechanically applying an individual-pet charge to every animal.

HOLIDAY AND PEAK-DATE SURCHARGES

5. Services provided on a date or during a period designated by the Contractor as a holiday or qualifying peak date may be subject to the following surcharges:

a. daytime Service: $15.00 per qualifying visit; and

b. Overnight Service: $30.00 per qualifying night.

Holiday surcharges apply only to qualifying Service dates or periods identified by the Contractor. The Contractor will make the applicable holiday or peak-date schedule available to the Client before an affected booking is confirmed.

Holiday surcharges are separate from holiday cancellation terms, which are governed by the Cancellation, Booking Change & Refund Policy.

SHORT-NOTICE AND SAME-DAY REQUESTS

6. New, additional, or expanded Services requested on limited notice are subject to availability and may be subject to the following fees:

a. a daytime Service requested less than twenty-four (24) hours before the requested Service, but not on the same calendar day, may be subject to a $10.00 short-notice fee per visit;

b. a daytime Service requested on the same calendar day as the requested Service may be subject to a $20.00 same-day fee per visit;

c. the same-day fee replaces, and will not be added to, the $10.00 short-notice fee; and

d. an Overnight Service requested less than forty-eight (48) hours before the requested Overnight Service may be subject to a $25.00 short-notice fee per night.

Payment of a short-notice or same-day fee does not guarantee availability or require the Contractor to accept a Service that cannot reasonably or safely be accommodated.

COMPASSIONATE AND DISCRETIONARY SHORT-NOTICE EXCEPTIONS

7. The Contractor recognizes that a Client may occasionally require care on short notice because of a genuine emergency, unforeseen circumstance, or other situation in which limited notice was reasonably unavoidable. Depending on the circumstances, the Contractor may, at the Contractor's discretion, reduce or waive an otherwise applicable short-notice or same-day fee.

Circumstances that may be considered include sudden illness or injury, hospitalization, death or serious illness in the family, significant travel disruption, evacuation, natural disaster, veterinary emergency, or another comparable unforeseen circumstance.

The Contractor may also reduce or waive a short-notice or same-day fee where accommodating the request does not create a meaningful additional scheduling, route, travel, or administrative burden.

In deciding whether an accommodation is appropriate, the Contractor may consider the nature of the circumstances, the amount of notice reasonably available to the Client, the amount of scheduling or route disruption required to accommodate the request, the Client's prior booking history, and whether the request reflects an isolated situation or a recurring pattern.

Repeated short-notice or same-day requests may be subject to the standard applicable fee even where the Contractor previously reduced or waived such fees as a courtesy.

A waiver or reduction of a fee does not guarantee that the requested Service can be accommodated and will not create an obligation to provide the same accommodation in the future.

TRAVEL AND SERVICE-AREA FEES

8. Daytime Services are priced according to the estimated ordinary one-way travel time from the Contractor's applicable service-area reference point or route, as determined by the Contractor:

a. Core Zone - approximately 0 to 10 minutes one way: no additional travel fee;

b. Standard Zone - more than 10 to 20 minutes one way: no additional travel fee;

c. Extended Zone - more than 20 to 30 minutes one way: $10.00 additional travel fee per daytime visit;

d. Far Extended Zone - more than 30 to 45 minutes one way: $20.00 additional travel fee per daytime visit; and

e. Beyond 45 minutes one way: individualized review and generally unavailable unless specifically approved.

Service-area classification will ordinarily be based on the Contractor's reasonable estimate of typical one-way travel time to the service location under normal driving conditions. Temporary traffic congestion, accidents, construction, road closures, or other unusual conditions will not ordinarily change a location's established service-area classification for an existing confirmed booking.

Overnight Services outside the Standard Zone are subject to individual review and will not be automatically priced solely according to the daytime travel-fee schedule.

A travel or extended-service-area fee does not guarantee acceptance of a booking. All Services remain subject to availability and route feasibility, and the Contractor may decline a Service where the location, route, travel burden, schedule, or other operational considerations make the booking impractical. The Contractor may reduce or waive an otherwise applicable travel fee in an individual circumstance where the additional travel burden is minimal, provided that such accommodation does not modify the service-area classification or pricing applicable to future bookings.

PAYMENT TIMING AND RESERVATION PAYMENTS

9. Unless otherwise disclosed and agreed, payment for Services is ordinarily due seventy-two (72) hours before the first scheduled Service covered by the applicable booking or invoice.

If a booking is confirmed fewer than seventy-two (72) hours before the first scheduled Service, the amount then due will ordinarily be payable upon confirmation.

The Contractor may require a reservation payment at the time a booking is confirmed. The amount of any required reservation payment will be disclosed to the Client through the applicable quote, invoice, booking confirmation, or approved client-portal workflow and will be applied toward the total amount due for the booking.

Any remaining balance after application of the reservation payment will ordinarily be due seventy-two (72) hours before the first scheduled Service unless a different payment deadline is disclosed and agreed before confirmation.

A reservation payment is not automatically non-refundable. Refundability, cancellation charges, and any amount retained or additionally due following cancellation will be determined according to the Contractor's Cancellation, Booking Change & Refund Policy.

Payment deadlines are separate from the Contractor's cancellation terms. A Client's payment obligation following cancellation will be determined by the Cancellation, Booking Change & Refund Policy regardless of whether some or all of the applicable invoice balance had been paid before the cancellation occurred.

The Contractor may approve a different payment schedule or booking-specific payment arrangement where reasonably appropriate and disclosed to the Client.

QUOTES AND CALENDAR RESERVATIONS

10. A preliminary quote does not by itself reserve calendar space or guarantee availability.

Dates and times are reserved only after the Contractor confirms the booking and any applicable agreement, onboarding, reservation-payment, payment, or other booking requirements that are due at the time of confirmation have been satisfied.

Unless otherwise stated, an unconfirmed preliminary quote will expire thirty (30) days after issuance.

The Contractor may revise an expired or unconfirmed quote based on then-current rates, availability, scope, travel, or other applicable booking factors.

CONFIRMED PRICING

11. Once a booking is confirmed, the Contractor will honor the agreed price for the Services and scope included in that booking even if the Contractor's generally published rates subsequently change.

The booking price may be adjusted where the Client requests or authorizes a material change in scope, including additional pets, additional Services, longer Service duration, additional visits, changed travel requirements, holiday Services, or another modification subject to an applicable fee under this Policy.

No retroactive fee will be added solely because the Contractor later changes its general rates.

A payment deadline or reservation-payment requirement shown on a confirmed booking or invoice does not alter the confirmed Service price and is instead a condition governing the timing of payment.

ACCESS AND SEPARATE TRIP FEES

12. Normal key exchange occurring during the initial complimentary Meet & Greet will not result in a separate fee. Normal use of an agreed lockbox, keypad, or smart-lock system will likewise not result in a separate access fee.

Where a separate trip is reasonably required solely to collect, return, exchange, or address a key or similar access item, the following fees may apply:

a. Core or Standard Zone: $15.00 per separate trip;

b. Extended Zone: $25.00 per separate trip; and

c. Far Extended Zone: $35.00 per separate trip.

Where a Client-provided key, access code, gate credential, or other access method is incorrect or nonfunctional and prevents the Contractor from performing a reserved Service, the reserved Service may remain chargeable. Any additional return trip may be subject to the applicable separate-trip fee or individual review.

No Client fee will be charged solely to correct an access failure caused by the Contractor.

The Contractor may reduce or waive a separate-trip fee where the access-related task can reasonably be completed in connection with another scheduled Service or otherwise does not require a meaningful additional trip.

PARKING, TOLLS, PURCHASES AND OTHER DIRECT COSTS

13. Ordinary business overhead and routine travel within the applicable included service area are incorporated into the Contractor's standard pricing.

Unusual or Client-specific direct costs may be passed through to the Client where reasonably disclosed and approved or where reasonably necessary during an emergency. Such costs may include unusual required parking, tolls, approved replacement pet supplies, or another Client-specific purchase.

Where the Contractor is authorized to purchase necessary Client supplies, the Client will reimburse the actual purchase cost. A separate trip required to obtain those supplies may also result in an applicable and disclosed Service, travel, or separate-trip charge.

The Contractor will not routinely charge the Client for trivial use of ordinary backup supplies.

MEDICATION, EMERGENCY AND EXTRA CARE TIME

14. Routine agreed oral or topical medication administration is included in the applicable Service price where it falls within the Contractor's approved scope and can reasonably be completed during the booked Service.

The Contractor will not impose an automatic surcharge merely because a pet experiences an emergency.

Where an emergency, changed care need, or other Client-authorized circumstance requires substantial additional Service time or additional Services, the Contractor may charge for the additional time or Services at the applicable rate where reasonably appropriate.

Advanced, high-risk, exact-time, unusually time-intensive, or otherwise complex medication or care needs are subject to individual review and may require a longer Service, custom scope, or referral rather than an arbitrary surcharge.

DISCOUNTS, COURTESIES AND TIPS

15. The Contractor does not guarantee automatic multi-day, weekly, repeat-client, long-stay, senior, student, package, friends-and-family, or similar discounts unless expressly advertised or included in a confirmed quote.

The Contractor may provide an individual courtesy, promotional price, discount, fee waiver, or service credit at the Contractor's discretion. A courtesy provided on one occasion does not create an entitlement to the same pricing in a future booking.

Tips are optional and will not affect Service priority, availability, quality of care, or booking acceptance.

REASONABLE FEE DISCRETION

16. The Contractor may reduce or waive a fee or surcharge where the circumstances reasonably justify doing so, including where the additional time, travel, scheduling disruption, administrative burden, or other cost that the fee is intended to address is minimal.

In exercising such discretion, the Contractor may consider the circumstances of the request, actual additional burden, booking history, frequency of similar requests, operational impact, and other legitimate business considerations.

Any reduction, waiver, courtesy, or accommodation applies only to the particular circumstance for which it is granted and does not modify the Contractor's standard rates, fees, service-area classification, or policies applicable to future Services.

Repeated circumstances that result in additional time, travel, scheduling disruption, or administrative work may be subject to the standard applicable fee even where similar fees were previously reduced or waived.

CARD PROCESSING AND PAYMENT COSTS

17. Ordinary card-processing and routine business-payment costs are incorporated into the Contractor's pricing and will not be added as a routine checkout surcharge unless the Client is informed of and agrees to a future change in the Contractor's pricing policy.

PAST-DUE OR UNPAID AMOUNTS

18. The Contractor does not ordinarily impose interest, punitive late fees, or similar charges solely because an amount becomes past due unless a different written policy is disclosed and accepted.

Failure to pay an amount when due may result in the Contractor withholding confirmation of future bookings, declining additional Services, or requiring the Client's account to be brought current before additional calendar space is reserved.

The Contractor will not be required to begin a new paid Service for which required payment has not been received, except where the Contractor expressly approves another arrangement or where an active-care situation requires reasonable action to protect animal welfare before responsibility can safely be transferred.

Failure to make payment by the applicable deadline does not by itself cancel a confirmed booking or eliminate any cancellation charge or other payment obligation that may apply under the Cancellation, Booking Change & Refund Policy.

RATE CHANGES

19. The Contractor may review and change standard rates, fees, or surcharges from time to time.

The Contractor will make reasonable efforts to provide existing Clients approximately thirty (30) days' advance notice of ordinary rate increases that will affect future bookings.

A rate change will not retroactively change the price of a previously confirmed booking unless the Client subsequently modifies the scope of that booking in a manner that results in additional charges.

The Contractor does not guarantee lifetime grandfathering of any rate.

CUSTOM PRICING AND SCOPE REVIEW

20. Certain Services or circumstances may require individualized review rather than automatic application of a listed surcharge. Such circumstances may include unusually large households, grouped-animal setups, unusual species, highly complex care routines, care requiring more than standard Service durations, Overnight Services outside the Standard travel area, unusual access requirements, or another booking that materially differs from the Contractor's standard Service structure.

Any custom price will be disclosed to the Client before the affected booking is confirmed.

A higher price alone will not be used to make an otherwise unsafe, unlawful, uninsurable, or out-of-scope Service acceptable.

REFUNDS, CREDITS AND CANCELLATIONS

21. Refunds, cancellation charges, booking-change charges, early-return treatment, compassionate cancellation exceptions, and related cancellation matters are governed by the Contractor's Cancellation, Booking Change & Refund Policy.

Where the Client is entitled to a refund, the Contractor will ordinarily provide the refund rather than automatically substituting an account credit. A credit may be offered or issued where permitted by the applicable policy or as a discretionary accommodation.

MODIFICATION OF POLICY

22. Any material amendment or modification of the legal terms of this Policy will only be binding if evidenced in writing and agreed to by each Party or an authorized representative of each Party, including through an approved electronic agreement workflow.

Notwithstanding the foregoing, booking-specific Services, rates, dates, schedules, scope, modifiers, reservation-payment requirements, payment deadlines, and other operational information may be established or modified through the Contractor's approved booking, invoicing, or client-portal workflow without requiring a formal amendment to this Policy, provided that such modification does not alter the legal terms of this Policy.

ENTIRE POLICY

23. This Policy is incorporated into and forms part of the Client's Master Service Agreement with the Contractor. This Policy governs pricing, fees, surcharges, reservation payments, payment timing, and related financial matters addressed herein.

In the event of a conflict between this Policy and the Master Service Agreement, the Master Service Agreement will control unless this Policy expressly states otherwise.

The Client's current approved Precise Petcare records, quotes, invoices, and confirmed bookings may establish booking-specific information, including applicable Services, service dates, pricing, approved modifiers, reservation-payment requirements, payment deadlines, and other confirmed booking details. Such information will supplement this Policy but will not modify or override the legal terms of the Master Service Agreement or this Policy unless expressly agreed in writing.

TITLES/HEADINGS

24. Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Policy.

GOVERNING LAW

25. This Policy will be governed by and construed in accordance with the laws of the State of California.

SEVERABILITY

26. In the event that any provision of this Policy is held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable portion severed from the remainder of this Policy.

WAIVER

27. The waiver by either Party of a breach, default, delay, cancellation, or omission of any provision of this Policy by the other Party will not be construed as a waiver of any subsequent breach, default, delay, cancellation, or omission of the same or any other provision.

A discount, fee waiver, fee reduction, compassionate exception, custom price, reservation-payment accommodation, payment accommodation, refund, credit, or other courtesy provided by the Contractor in a particular circumstance will not constitute a permanent modification or waiver of this Policy or create an obligation to provide the same accommodation in the future.

ELECTRONIC ACCEPTANCE

28. This Policy may be accepted electronically through the Contractor's approved client-portal workflow. By selecting "Agree & Submit" or otherwise affirmatively accepting this Policy through Precise Petcare, the Client acknowledges that the Client has reviewed, understands, and agrees to be bound by this Policy. To the extent permitted by applicable law, the electronic record of such acceptance will constitute evidence of the Client's agreement to the applicable terms.

ACKNOWLEDGMENT

By clicking "Agree & Submit," the Client confirms that the Client has reviewed and accepts this Pricing, Fees & Surcharge Policy and understands that it is incorporated into the Client's Master Service Agreement with Cuddle Crew Pet Care LLC.